Top Companies for Customer Satisfaction -- Journal Report

Dow Jones01-22 23:00

Iron Mountain scored highest for customer satisfaction in the latest Management Top 250 ranking, followed by Intel and Ball.

The Management Top 250 ranking compares companies using the late management guru Peter Drucker's principles. Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces the ranking was created by researchers at Claremont Graduate University's Drucker Institute. Bendable Labs, a private firm, works with Drucker to perform the calculations and interpret them.

In the overall ranking, Iron Mountain is 54th, Intel is fourth and Ball is 79th.

Intel also ranks first for social responsibility and 13th for innovation. Ball is 13th for social responsibility.

Two companies in the top 10 for customer satisfaction also were among the biggest gainers from the previous year in the category among the Management Top 250 -- Deere and Trane Technologies.

You can explore the full, detailed rankings here and the companies with the biggest gains in overall score here. Highlights featured in the coming weeks will include the leaders in each of the remaining components and the companies whose scores for customer satisfaction improved the most from the previous year.

--Gerard Yates

For questions or comments, write to reports@wsj.com.

(END) Dow Jones Newswires

January 22, 2025 10:00 ET (15:00 GMT)

Copyright (c) 2025 Dow Jones & Company, Inc.

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Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces the ranking was created by researchers at Claremont Graduate University's Drucker Institute. Bendable Labs, a private firm, works with Drucker to perform the calculations and interpret them. \n\n\n     In the overall ranking, Iron Mountain is 54th, Intel is fourth and Ball is 79th. \n\n\n     Intel also ranks first for social responsibility and 13th for innovation. Ball is 13th for social responsibility. \n\n\n     Two companies in the top 10 for customer satisfaction also were among the biggest gainers from the previous year in the category among the Management Top 250 -- Deere and Trane Technologies. \n\n\n     You can explore the full, detailed rankings  here and the companies with the biggest gains in overall score here. Highlights featured in the coming weeks will include the leaders in each of the remaining components and the companies whose scores for customer satisfaction improved the most from the previous year. \n\n\n     --Gerard Yates \n\n\n  For questions or comments, write to  reports@wsj.com. \n\n\n \n\n\n  (END) Dow Jones Newswires\n\n\n  January 22, 2025 10:00 ET (15:00 GMT)\n\n\n  Copyright (c) 2025 Dow Jones & Company, Inc.","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":true,"deviceId":"web-server-community-laohu8-v3","version":"4.30.2","shortVersion":"4.30.2","platform":"web","vendor":"web","appName":"ttm","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2505572721"}