Strangle stuck during execution

Bonta
2023-07-13

Initiated Sell Citigroup strangles august expiry at $52.5/$46. 

As the bid cannot get through, I adjusted my order downwards to fill.

Sell at $1.10 to sell at $1.09.

The order is stuck at $1.10.

After reset tiger, the order remains there.

I tried to cancel the order.

I am Unable to cancel the strangle order also...

Will reset tiger and try again. 

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Comments

  • Bonta
    2023-07-13
    Bonta
    Managed to fill using custom instead. The strangles are still stuck
    • TigerPM: 
      I apologize for the inconvenience caused. I have escalated the issue to our technical team to review the order and provide you with a response once we have the result. As our community may not provide immediate replies, if you encounter similar issues, I recommend directly providing feedback through the App Help Center.
  • TigerPM
    2023-07-21
    TigerPM

    Hello,Bonta. Thank you for your feedback. The reason the order couldn't be executed is that there was an error in our trading system response. In fact, the order has been executed. We have submitted this bug to the engineers for fixing.

    • Bonta: 
      [Cool] tiger has the foresight to engage beta users. [Happy]
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