Back in December I wrote about the fight to become the front door to the systems of record. In that post I wrote about distribution, who sits between the user and the data (and why sitting there is strategic). This post is an expansion of that post (and the 1 or 2 I wrote after about similar topics). What really should AI companies be racing towards? If systems of record won in the SaaS era (ie they had the durable moats), what’s the equivalent in the AI era? Of course the answer is still partially “the system of record”, where maybe you swap out “record” with something like “agents” or “work".” But let’s come up with something new :) Let’s start by looking at the SaaS era, and what qualities created durable successful companies. In SaaS, one main goal just about every company aspired towa